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Dear user, welcome to our FAQ page. Here you will find the answers to the most popular questions and can read more about the site. Our website is an international dating service it was created to help men from North America, Australia, Europe, and other regions of the world to find romantic partners in Ukraine, Russia, and other post-Soviet countries. Here you can quickly find a life partner; all you need to do is to JOIN our user community. Note, most of the features on our website are provided for free. Thus, you can make use of:

  • Free registration process
  • Free photo sharing
  • Free searching
  • Free unlimited instant small messages (Greetings)
  • Free inbox and forum reading
  • Free gallery of favorite and guest users

If you are self-sufficient, active, and have a prosperous career, but unfortunately, still single, our website is a nice way for you to begin your search and finally find someone for a relationship. You will be granted the aces to the premium services as soon as you decide to BECOME PRIVILEGED MEMBER. Here you will find comprehensive answers for most of your questions.

FAQ: Frequently Asked Questions (with answers!)

1. I NEED SOME HELP. HOW CAN I CONTACT WEBSITE STUFF?

2. HOW CAN I CHANGE MY LOGIN CREDENTIALS (E-MAIL/PASSWORD)?

3. HOW CAN I BECOME A MEMBER?

4. HOW CAN I UPDATE MY PROFILE?

5. HOW DO I DELETE MY ACCOUNT?

6. WHY I CAN’T JOIN SINCE THE SYSTEM SAYS MY E-MAIL ADDRESS IS ALREADY REGISTERED?

7. WHY SHOULD I SHARE MY PHOTOS?

8. WHAT IMAGES ARE FORBIDDEN?

9. HOW DO I UPLOAD PICTURES?

10. WHY I CANNOT SEND MY PERSONAL E-MAIL ADDRESS TO ANOTHER MEMBER?

11. HOW CAN I CONTACT THE ADMINISTRATION?

12. CAN I GIVE AND RECEIVE DIRECT MEMBER'S CONTACTS IF I HAVE A PRIVILEGED MEMBERSHIP?

13. WHAT IS YOUR ANTI-FRAUD POLICY?

14. CAN I SEND AND RECEIVE E-MAILS THROUGH YOUR BUILT-IN MAILING SYSTEM BEFORE BUYING A PRIVILEGED MEMBERSHIP?

15. DO YOU MAKE RECURRING CHARGES?

16. WHO WRITES AND TRANSLATES THE LETTERS. CAN I HAVE THE GIRLS PHONE NUMBER OR ADDRESS? WHEN I SEND GREETINGS TO DIFFERENT GIRLS, THEY OFTEN REPLY VERY FAST, AND THEY USE ENGLISH. I KNOW THAT MOST OF THE GIRLS DON'T SPEAK ENGLISH, AND DON'T HAVE COMPUTERS AT HOME. THIS IS WHY I AM SO SURPRISED HOW FAST AND CLEAR THEIR RESPONSES WERE. HOW IS THIS POSSIBLE?

17. WHERE I CAN FIND THE DATE DISPLAYING WHEN MY PROFILE HAS APPEARED ON OUR WEBSITE?

18. CAN YOU PLEASE TELL ME ABOUT THE WAYS OF ENHANCING MY MEMBERSHIP?

19. WHAT IS YOUR REFUND POLICY?

20. I DON'T RECEIVE ANY NOTIFICATIONS FROM THE WEBSITE ANYMORE. WHY?

21. CAN THE ADMINISTRATION RETRIEVE A MESSAGE IF I HAVE ACCIDENTALLY DELETED IT?

Q. I NEED SOME HELP. HOW CAN I CONTACT WEBSITE STUFF?

A. You can ask your questions or contact us by a sending message to support@sweetydate.com.

Q. HOW CAN I CHANGE MY Login credentials (E-MAIL/PASSWORD)?

A. First, you need to log in to our system as a member, then left-click on "My Profile," after that make click on "Settings." There you should choose your new login credentials and confirm changes by clicking on the "Save" button. After this, you can enter our system using your new data.

Q. HOW DO I BECOME A NEW MEMBER?

A. To become a new member, you just need to pay attention to the panel on the left side of your screen. Left-click on the "Join Us Now" button. The registration will take only a couple of minutes. After clicking on "Join Us Now," you will see a separate registration window. There, you should enter your e-mail and password, choose your gender, sexual preferences, and pick your age. Besides, you can take advantage of free offers that will allow you to receive on weekly basis notifications about our new members. Also, don't forget to read the Registration Rules. After reading, you can left-click on the "Sign up" button to complete the registration. Don't forget the login credentials that you have used during the registration. You will need those credentials whenever you decide to access your account on our website. Also, we will send them to your e-mail. In the second step, you will have to add more information about yourself, including 2 pictures, a brief description of your preferences. You can always send a message to ADMIN to get help and answers to all your additional questions.

Q. HOW CAN I UPDATE MY PROFILE?

A. First of all, you need to log in to our system. Click on the "My Profile" button. There you should search for the "Settings." Here, you can change your subscription, login credentials, age, and orientation. You can edit additional information (personal bio, pictures) in the "Profile" section. Also, when you become a Privileged member, your profile updates too. Also, it moves to the top with the new registration date.

Q. HOW DO I DELETE MY ACCOUNT?

A. First of all, you need to log in to our system. Click on the "My Profile" button. There, you should search for the "Settings." In the lower part of the screen, you will see the "Remove my profile" button. Before confirming, be certain that you actually want to delete your account. After confirming, your account will be immediately deleted from the system, together with all your photos and messages.

Q. WHY I CAN’T JOIN SINCE THE SYSTEM SAYS MY E-MAIL ADDRESS IS ALREADY REGISTERED?

A. This happens because you have already tried to create a profile in our system, but due to some reason, you haven't completed the registration. In this case, our system will save your credentials, and because of that, the error messages appear when you try to register a new account. Our systems function that way because we want to protect our users from spam advertisements. To continue your registration process, you simply need to enter our system from the Home page. Log in as a member, and you will be able to move to the second step of the registration.

Q. WHY SHOULD I SHARE MY PHOTOS?

A. The accounts with pictures are much more popular than those without photos. You will also receive several times more responses if you upload photos. Generally, accounts without pictures have a small chance to be noticed and liked by other users. Most of our users hit the "Show profiles with pictures" button automatically. Thus, accounts without pictures are not shown. Thus, only a few members will see your profile. If you can't upload pictures by yourself, you can send desired photos to E-MAIL, we will upload them for you. Also, we don't save accounts without pictures in our database for longer than three months since the registration.

Q. WHAT IMAGES ARE FORBIDDEN?

A. The list of forbidden pictures includes, but not limits to:

  • Nude, offensive, sexual or otherwise objectionable photos;
  • Animation characters;
  • Photos of celebrities;
  • Pictures without people;
  • Family pictures;
  • Pictures that are subjects of copyright.

Q. HOW DO I UPLOAD PICTURES?

A. There are two simple ways to upload pictures: you can do it yourself, or you can ask us to do it for you.The first option: uploading pictures by yourself when you create or edit your profile.Follow the instruction down below to upload photos from your computer directly:

  1. Join our system by completing the registration process;
  2. During the second step of your registration, find the desired picture on your computer by clicking the "Browse" button. You can upload only two pictures;
  3. In case if you decide to change the uploaded pictures, you can at any time re-load your photos. You just need to go to Login - My profile- Profile. Be sure that you have cropped and processed the photo. Your picture may appear on your account in 12-24 hours in business days, and in no more than 72 hours on holidays or weekends.

The second option: for cases when you have problems with uploading pictures by yourself. We can crop and upload your pictures for you. Make sure that your photos don't violate our rules and show your face and body. You can help us to upload your pictures faster if you mention the following information:

  1. 1) Your personal ID number in our System;
  2. 2) Your Login credentials.

Thus, you will help us to find your account faster in our database. To email photos to us, you can send them to e-mail.

Q. WHY I CANNOT SEND MY PERSONAL E-MAIL ADDRESS TO ANOTHER MEMBER?

A. Personal e-mails exchanging is a privilege of our paid members. They don't have any restrictions and limitations when sending or receiving contact information from other registered members. Our built-in filter deletes all contact information that unpaid members may include in their messages, automatically.

Q. How can I contact the administration?

A. 8 am -8 pm GMT+2 mail us: mail. We will answer your message in 24 hours.

Q. CAN I GIVE AND RECEIVE DIRECT MEMBER'S CONTACTS IF I HAVE A PAID MEMBERSHIP?

A. All Privileged users who have paid for membership are allowed both to send and receive any contact information, including phone numbers, addresses, e-mails, and links to social accounts.

Q. WHAT IS YOUR ANTI-FRAUD POLICY?

A. We take direct steps to fight against scammers. For example, we delete their information, block their accounts, and create blacklists. Also, there are topics where users discuss this problem at the Forum. Sadly, we can't personally meet and check our users because of a huge number of people and geographical diversity. A lot depends on our users. With the help of our site, we give our users the possibility to conveniently get acquainted with people and start romantic relationships. But we can't guarantee the success of their relationships, because it depends only on those who decided to start those relationships.

Q. CAN I SEND AND RECEIVE E-MAILS THROUGH YOUR BUILT-IN MAILING SYSTEM BEFORE BUYING A PRIVILEGED MEMBERSHIP?

A. All new female users can both send and receive e-mails via the help of our built-in mailing system. But they won't be able to send or receive any personal details, because they will be automatically deleted by the filter.

Q. DO YOU MAKE RECURRING CHARGES?

A. We don't charge our users recurrently when their membership expires. Thus, it is only your choice of whether to buy a paid memberships or not.

Q. WHO WRITES AND TRANSLATES THE LETTERS. CAN I HAVE THE GIRLS PHONE NUMBER OR ADDRESS? WHEN I SEND GREETINGS TO DIFFERENT GIRLS, THEY OFTEN REPLY VERY FAST, AND THEY USE ENGLISH. I KNOW THAT MOST OF THE GIRLS DON'T SPEAK ENGLISH, AND DON'T HAVE COMPUTERS AT HOME. THIS IS WHY I AM SO SURPRISED HOW FAST AND CLEAR THEIR RESPONSES WERE. HOW IS THIS POSSIBLE?

A. We widely use the internet for advertising purposes, and we target only those people who are interested in international dating. Thus, most of the female members have at least basic knowledge of English, because otherwise, they won't be able to find international partners. Plus, for those who don't have any language skills, we have created a free multilingual online translator. You can find it in the Russian part of the website. Most of our members have stable access to the Internet (from homes or internet-centers) since they have found our advertising online. We are not a dating agency, and we don't translate any letters or organize personal meetings. Our Premium Members are allowed to exchange personal information, including phone numbers, links to social networks, e-mails, etc. We don't sell or in any other way use for profits any phone numbers, addresses or e-mails. Our premium members decide for themselves whether they want to share this information or not. You can use our recently added "Show Interest" function to know for sure if someone is interested in getting acquainted with you. It is very fast and free.

Q. WHERE I CAN FIND THE DATE DISPLAYING WHEN MY PROFILE HAS APPEARED ON OUR WEBSITE?

A. You can find this information in the section of detailed user profile information.

Q. CAN YOU PLEASE TELL ME ABOUT THE WAYS OF ENHANCING MY MEMBERSHIP?

A. You can see our plans and payment methods that are available for our Members here: Website. Also, Our Privileged members listed on top of the search results. Note! You should log in or register in our system to see the link above.

Q. WHAT IS YOUR REFUND POLICY?

A. We do return orders after the member's application, in cases when the order was duplicated or made by mistake.

Q. I don't receive any notifications from the website anymore. Why?

A. Our system sends you notifications automatically. If you don't receive our notifications anymore, then it means that your mail provider mistakenly marked our notifications as spam letters. This may happen since our notifications have the same texts, and the filters of your server provided could consider it to be spam. To know for sure, you can check the Bulk or Trash folders in your e-mail account. You can also add our EMAIL to "approved sender list," "address book," "whitelist," or safe list of your e-mail provider. Unfortunately, a few mail services inform their users about blocking some messages. Thus, they don't allow people to receive messages. To ensure receiving our notifications, you should add EMAIL into the list of approved senders. This way, you will tell your mail provider that you trust this sender and want to receive messages from him or her. Next, we are going to help you with the most popular e-mail providers. If you use Google, then, first of all, you should check your "Spam" folder. If our notifications are kept there, then you can mark them none-spam. To make sure that you will receive our notifications in future, you should left-click on "contacts button, then go to the "Create Contact," and manually type in the field "Name" Email. Then click the "save" button. If you use Yahoo, then you should check the "Bulk mail" folder. If our notifications are kept there, then you can mark them none-spam. To make sure that you will receive our notifications in the future, click on the "Contacts tab," then go to the "Add Contact" folder, and manually type Email in the "Name" and "Email" fields. After that, you should hit the "Save" button. If you use Hotmail. Go to the "Junk email" folder. If our notifications are kept there, then you can mark them "Not Junk." To make sure that you will receive our notifications in the future, go to the "Options" folder, then hit "Safe senders," there you should manually type EMAIL, and click the "Save" button. Users of AOL should check the "Spam" folder. If our notifications are kept there, then you can mark them: "This is Not Spam." To make sure that you will receive our notifications in the future, you should hit the "Contacts" button with the right mouse click. There choose the "New Contact" option, then manually fill the name and email fields. After that, hit the "Create" button.

Q. Can the administration retrieve a message if I have accidentally deleted it?

A. No, unfortunately, there is no way to retrieve the deleted message. Our administrators don't have access to our mailing, because it works fully automatically.


PS: If you haven't found the answer to some of your questions in our FAQ. please fill this form. Thus, you will send us your questions directly. We will respond as soon as possible. If your question is among the popular ones, we will add it to our FAQ list with an answer.

support line:support@sweetydate.com